What should you do if your luggage doesn’t arrive on the luggage carousel or if you lose any items at the airport?
After waiting to be sure that your luggage has not arrived on the carousel, go to the lost luggage office in the baggage reclaim area at Alicante Airport. They will be able to tell you where your luggage is and when you can expect it to arrive. A staff member will ask for your telephone number and the address of where you will be staying. Your luggage will then be delivered to you by courier free of charge once it arrives in Alicante.
If your luggage cannot be found in the airline’s system, it is probably because the barcode on the destination tag has either come off or been removed. In this instance, your luggage is most likely still at the departure airport. To help it be located, you will have to describe the bags to the member of staff. Hopefully, you will have put your name and the address of where you will be staying on the luggage.
Tip:
Before placing your luggage in the bag drop area, take a photo of it with your mobile phone. This will be useful in case you need to provide a description of the lost bag.
If for some reason you did not see your bag and it was left on the baggage carousel, it will be taken to Alicante Airport Lost Luggage Office in the Arrivals Hall. The same is true for any personal belongings that you might have lost at Alicante Airport.
In order to try and retrieve any lost items, please follow the procedure below:
Lost Property Office opening times:
Monday to Friday (excluding public holidays) from 8.30 am to 2.00 pm
Contact:
E-mail: [email protected]
Telephone: + 34 966 919 444
Luggage left on the carousel is taken to the lost luggage office
If you think that you have left any bags or lost any personal belongings on the aircraft, please contact your airline directly. Please see here for airline contact details.
Tel- +34 654 271 507
Location: Baggage reclaim area, level 0 + Check-in level 2
Swissport handles baggage for the following airlines:
Tel- +34 966 919 013
Location: Baggage reclaim area, level 0
Iberia handles baggage for the following airlines:
Tel- +34 966 919 060
Location: Baggage reclaim area, level 0
Menzies handles baggage for the following airlines:
Tel- +34 966 919 386
Location: Baggage reclaim area, level 0
Tel- +34 966 919 077
Location: Baggage reclaim area, level 0 + check-in level 2
Azul handles the following airlines: